Returns Policy

Last updated March 06, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at admin@geraldtondogrescue.com.au to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in it’s original packaging and the return form provided, and mail your return to the following address: 

Geraldton Dog Rescue Inc
Attn: Returns
RMA#
PO Box 2445
Geraldton, Western Australia 6530
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

Cash refunds are not given for changing your mind. After receiving your return and inspecting the condition of our item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note:

  • Engraved items cannot be returned unless there is a fault or defect.

Questions

If you have any questions concerning our return policy, please contact us at:
0400 219 719
admin@geraldtondogrescue.com.au